Support
Questions
- How do I get my files?
- Everything is digital. The moment your payment clears, your purchase appears in your account under Downloads, and you'll get a confirmation email with the same link.
- Can I re-download later?
- Yes. Purchases stay in your account, download them again any time, on any machine you own.
- What DAW do the templates work in?
- Each product page lists its exact compatibility under Details. Most vocal templates are built for Pro-Tools and FL Studio; sound packs and loop packs work in any DAW.
- Can I use the sounds in commercial releases?
- Yes. Sound packs and loops are royalty-free for use in your own music. You cannot resell or redistribute the raw files. Full terms are on our licence page.
- Do you offer refunds?
- Because every product is an instant digital download, all sales are final. If a file is broken or won't open, contact us and we'll fix it or make it right.
- Is my payment secure?
- Payments are processed by a PCI-compliant payment provider. We never see or store your card details.
Still stuck? Contact us.